After Hours Assistant- Robina area

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AfterHours Assistant
The Chancellor & Lakeside ExecutiveApartments, are both accommodation buildings catering to a diverse range ofcustomers and clients (i.e. holiday guests, students, tenants, cooperateclients, lot owners, etc).
Our team is currently seeking a professionalAfter Hours Assistant, who is an all rounder and will be confident to assistthe diverse range of  customers and clientele.
About the role:

  • The Chancellor & Lakeside office hours are     generally from 9:00am - 5:00pm on weekdays, and 9:00am - 12:00pm on     weekends. Should the After Hours Assistant receive a call outside of these     office hours, the After Hours Assistant is required to firstly attempt to     resolve the matter over then phone, and if no solution is reached the     After Hours Assistant is expected to come onsite the building to assist     the guest, tenant or owner.
  • The After Hours Assistant is guaranteed payment for the     nights they are rostered, even if they do not receive any after hours     calls.
  • The After Hours Assistant must attend appropriate     training during the day, to familiarise themselves with the buildings, the     services we provide, our software, procedures and so forth.
  • Further details will be discussed at the interview.
Our ideal candidate must:

  • Always be available on call, for the nights they are     rostered
  • Provide friendly customer service at all times
  • Present and communicate professionally at all times
  • Ability to assess and resolve matters within a timely     manner
  • Report to management and the team for every after hour     call out received
  • Obtain a valid Driver Licence and have their own     vehicle for transport
  • At all times abide and follow the company policies and     procedures in place
  • Be content with the fact that after hour call outs are     often unpredictable and unexpected
  • Be flexible and available for shifts on weekdays,     weekends or public holidays

Should you be interested in this position, please submit your expression ofinterest by email - [email protected] or text 0412 671 278

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