RTO Receptionist needed ASAP

The positions are in Slacks Creek and start immediately. It is within a cohesive team who coordinates the reception/administrative/academic support duties for the RTO.

The Receptionist will assist the RTO's reception desk, as well as providing support to the RTO's academic staff and undertaking general office duties.

The Person

The successful applicants will have relevant experience and/or education/training; and will be a team player.

DUTY STATEMENT (RECEPTIONIST)

-Greet customers professionally. Respond to general enquiries regarding courses, student services, and RTO activities;

-Respond to and redirect as necessary any specific enquiry regarding issues related to the RTO;

-Maintain the reception area to be tidy, clean and organised.

-Data entry and file compiling;

-Receive and record payments;·

-Communicate professionally with students, agents and other related personnel regarding students’ payments, attendance, progress, current contact details and enrolment status;

-Undertake printing orders for coursework and administrative material;

-Use Excel, Word, PowerPoint, PDF etc. in the production of RTO and course materials;

-Send bulk emails on behalf of the RTO;

-Order stationery supplies for staff;

-Provide secretarial support to RTO’s staff as required;

-Provide general administrative support as directed by the Administration Manager.

and

·Undertake and participate in other activities/projects/duties as directed.

SELECTION CRITERIA Essential

·Must be fluent in English.

Experience in student services and/or working in a busy reception desk.

. Excellent communication skills;

· Excellent phone and email etiquette;

·Knowledge of the RTO’s policies and procedures or an ability to rapidly acquire such knowledge (desirable);

·Skills in the use of computer packages for spreadsheets, word-processing, e-mail, data storage and retrieval,web page and other administrative activities;

·Flexibility and reliability;

·Ability to remain calm during peak times; and

·Time management skills.

Organisational Relationships

·The positions report to the Administration Manager.

Other

·Training will be provided to the successful candidate.

To apply, please email [email protected]

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