诺基亚终于回信了，在提供IMEI之后，得到NOKIA Australia的明确回复：这部手机不能享受澳洲质保，因为诺基亚不提供国际联保。
VirginMobile表示会展开内部调查，严肃处理此事。但是处理结果不会公布。
不管怎样，第一步鉴定已经完成，证明我没有胡说。那些在前贴中指责我甚至让我向店主道歉的看官，你可以闭嘴了。
第二步是争取必要的赔偿，否则万一手机质量有问题修起来可是不便宜。这一步势必艰难，但我们不会放弃。
另外，关于前贴被BBS管理员删掉的事情，管理员给我的理由是：如果自身权益受到侵害，请采取法律途径；本论坛不欢迎对商户和会员的指责。
删都删了，我也没办法。但是我发贴的出发点是警示其他后来者不要上当；我不会天真到认为在这里发个帖子就可以维权，阿德中文论坛的管理者们未免太高看自己的论坛了。 给后来者提个醒，不犯法吧？！
为了避免再次被删，我再也不提那家店的大号了，以XX代替吧。
邮件摘要如下：
Nokia - E72 - Release Location
[email protected]
SR# 1-10846388383
Hi XXX, Thank you for contacting Nokia Careline. Please provide the IMEI of the phone so that we can check. To get the IMEI dial *#06# on your phone.
Should you have any questions regarding our product or if we can be of any assistance, please feel free to contact one of our friendly Technical Support Executives at 1-300 366 733 between the hours of 8am and 8pm, AEST, seven days a week. For online assistance, please visit ‘ASK Nokia’ at our website www.nokia.com.au/asknokia
Regards,
Dean Y.
Email Support Executive
Nokia Careline
Care Tip: Your Nokia handset is similar to any electronic device. Switching it on and off daily will ensure consistent performance.
发送至 ext-custservic.
Thanks for your reply. The IMEI code is XXXXXXXXXX. It's assembled in China.
Besides, there are Chinese character input symbols engraved on the keypad, which by no means look like an Australian stock.
Thanks.
Nokia - E72 - Release Location
[email protected]
发送至 我
SR# 1-10848645607
Hi XXX,
Thank you for contacting Nokia Careline. Yes, you are correct and that phone does not have warranty in Australia. Nokia does not have international warranty.
Should you have any questions regarding our product or if we can be of any assistance, please feel free to contact one of our friendly Technical Support Executives at 1-300 366 733 between the hours of 8am and 8pm, AEST, seven days a week. For online assistance, please visit ‘ASK Nokia’ at our website www.nokia.com.au/asknokia
Regards,
Dean Y.
Email Support Executive
Nokia Careline |
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