推荐大家阅读这个网页先
http://www.ombudsman.gov.au
/complaints_investigations/default.htm
摘录如下:
We will give careful attention to your complaint about a Commonwealth Government department or agency, and if it raises a matter that we can and should investigate, we will do so as quickly as practicable, acting fairly, independently and impartially. We will indicate how long it may take to deal with your complaint, and provide the name of a contact person at our office. If the complaint is justified, we will suggest changes to fix the problem.
Ombudsman的建议(摘录):
Before coming to the Ombudsman it is a good idea to try and solve the problem with the agency you want to complain about. As a general rule, the Ombudsman will not, and in some cases cannot, investigate complaints until they have been raised with the agency. Most agencies have internal complaint handling procedures that may be able to sort out the problem to your satisfaction. If you have not contacted the agency first, the Ombudsman may decide not to investigate until you have tried to resolve the problem with the agency itself.
- Focus on resolving the main problem
- Writing(email/mail) is more effective than phone
- set out your complaint clearly and as briefly as possible. Stick to the main facts, and don’t go into excessive detail.
- State what you want
- Keep copies of all correspondence you receive and send, and any other important documents or notes.
- Don’t give up
联络移民局局长:
Parliament House
Philip Ruddock MP
Suite MF 40
Parliament House
Canberra ACT 2600
Telephone: (02) 6277 7860
Fax: (02) 6273 4144
Email can be submitted here:
http://www.minister.immi.gov.au/contact/index.htm
联系人:
联系方式: