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Ring up telecommunications ombudsman

Make a complaint to TIO, ww.tio.com.au
Stand firm and ask them to sort that out and refund the incorrect charge asap, you will be surprise how efficient they handle it after the TIO involve.

你好！有关AdamInternet的做法是不对的。我提议你直接到Australian Competition &Consumer Commission（简称ACCC）澳大利亚消费公平竞争专员直接投诉，他们会尽快免费为你处理这个投诉事宜。

此致

郑玉桂律师敬上

澳大利亚国际公证律师