去NOTTINGHAM的朋友是不是都遇到这个问题

我和我2朋友都申请了今年的NOTTINGHAM的研究生，我们都是大4。可是材料邮寄过去了，却都来了这么一封信：Unfortunately, we are unable to consider your application until we have received the following document(s):
A full transcript of your studies to date.
First academic reference, submitted in the required format (original copy).
Second academic reference, submitted in the required format (original copies).
Original evidence of your English Language qualification
这是什么意思呢？大家是不是都是遇到这个问题呢？